Newtec Certifies First Authorized Repair Center In Middle East
Leading satellite communication
company boosts aftercare in Middle East
ISTANBUL, Turkey and SINT-NIKLAAS,
Belgium, 28 June 2011. Turkey-based SVS Telekom has signed a landmark deal with leading satellite communication company Newtec
to become its first third party repair centre in the Middle East. It will cover
all repairs to Newtec equipment sold in the region.
SVS Telekom began working with Newtec as a distributor in 1997 and
has since become one of its lead resellers in Turkey as well as neighbouring
countries Azerbaijan, Afghanistan, Pakistan and the wider Middle East. SVS
has also built a strong reputation as an integrator of SNG vehicles and fixed
earth stations. More than one hundred million
people in the Middle East rely on these solutions for their communications and
entertainment provided by Turksat, Turk Telecom, Monaco Telecom, Arabsat, TRT,
Digiturk DTH.
Abdullah Saglam, Vice President of SVS Telekom, said: “Becoming an Authorised Repair Centre represents an extra step in our 14
years’ cooperation with Newtec. We look forward to adding value for our
customers and creating a faster and more flexible service for them.”
Up until now, all Newtec equipment repairs
in the Middle East were carried out at Newtec’s own production facility in
Erpe-Mere, Belgium.
“Having
a centralised repair centre presented a suboptimal solution for customers in
different regions, where there were often logistical difficulties,” said Sander Boom, Newtec's VP Customer Services and Production. “We therefore decided to seek partners to
carry out ‘in-region’ repairs and participate in the incident handling process.”
“With
SVS’ high-level expertise and local knowledge, we know that we can provide an
impeccable service to customers in the Middle East region whenever it is
required,” Serge Van Herck, CEO of Newtec, completed.
In the course of six month, SVS Telekom received training in order
to meet the requirements Newtec has introduced as part of its certification
process. The rigorous selection and training ensures the highest standard of
workmanship and product knowledge. SVS Telekom proved its ability to meet the
strict criteria laid down by Newtec.
The
centre will guarantee reduced turnaround time for repairs and will optimise the
entire logistic process as all repairs will be carried out in
the region where they are used. Newtec is extending its
regional repair centre initiative and is actively looking for partners in other
regions to further extend a comprehensive, reliable support infrastructure for
Newtec products worldwide, with a first focus on South America, India and MENA.
For
further information about Newtec and its support services please visit www.newtec.eu/support
Newtec link
Press Release
28.06.2011